Privacy / Transparency Notice

Grilled Cheese Coaching Company and Your Personal Information

Grilled Cheese Coaching Company takes your privacy very seriously.

We are registered with the Information Commissioner as a Data Controller and our registration number is ZA851901.

If you have any questions or wish to make a request in relation to your information, please contact the team at [email protected].

How Does Grilled Cheese Coaching Company Collect my Information?

Directly

We will collect information about you directly – when you complete one of our assessments.

Grilled Cheese Coaching Company collects, uses, stores and shares this information because you have given us your consent to and so this satisfies Article 6 (1) (a) of EU GDPR and s 2 (1) (a) Data Protection Act 2018 in the UK.

This involves you providing basic personal information – your name, job role, company and email address.

We will then ask a series of questions about your behaviour or approach to your work.

Indirectly

We also collect information about you indirectly.

For individuals using the Products in connection with a Group client account, your employer may share basic information with us (such as your company name, and company email address) so that we can send you an assessment or other products or services.

When we get information from your employer in this way, we collect, use, store and share this information because it is necessary for our legitimate interests – partnering with your employer – and so this satisfies Article 6 (1) (f) of EU GDPR and s 2 (1) (a) Data Protection Act 2018 in the UK.

Automatically

Grilled Cheese Coaching Co. and our analytics partners use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you don’t have to provide the same information several times during one task, recognize that you may have already given a username and password so you don’t need to do it for every web page requested, and to measure how people are using the Products.

We use local storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on the Products also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

We partner with third parties, such as Facebook and Google, to manage our advertising of the Products on other sites or platforms as well as across your other devices based on your past visits to our website. Our third-party partners may use technologies such as cookies to gather information about your activities within the Products to deliver such advertising to you, such as retargeting ads.

We use third party trackers to let us know when users have visited the Products by “clicking-through” our sponsored advertising or content hosted on third party platforms.

The Products use Google Analytics code to gather statistical information. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Products and the volumes of usage of the Products. This is done to ensure that the Products are available when you want them and are fast. For more information on how Google Analytics processes this information, visit www.google.com/analytics.

Log Files

As true of most websites, we gather certain information and automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

If you receive the HTML-formatted version of our email newsletter, your opening of the newsletter is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.

How Does Grilled Cheese Coaching Company Use my Information?

Grilled Cheese Coaching Company will use your information in the following ways;

• To analyse the answers to your assessment and produce a Whole Mind Manager Report for you
• Retaining the reports to allow you to access your Whole Mind Manager Report at a later date and update your results.
• Analytics and site functionality (as above)
• To send you the newsletter if you have requested it

To undertake some of these activities, your information will be shared internally across our teams. We will work to ensure that only the right people have your information and that they are only given the information they need.

Research

Grilled Cheese Coaching will undertake analytics on the raw data to produce anonymised, aggregated data sets that allow us to explore how effective the service is and to develop business cases for future development.

Who Does Grilled Cheese Coaching Company Share My Information With?

Grilled Cheese Coaching Company works hard to ensure that only the right people have your information and that they are only given the information they need.

Grilled Cheese Coaching Company uses other companies to help us deliver some of our services such as;

We have contracts in place with these providers that prevent them from using it in any other way that how we tell them to. These contracts also require them to maintain good standards of security to ensure your confidentiality.

For individuals using the Products in connection with a Group client account, we will share basic information with your employer such as whether you have completed your assessment or not.

Both SurveyMonkey and Mailchimp store data in the United States and have put in place Standard Contractual Clauses to demonstrate their compliance with EU and UK GDPR standards. You can view those here https://help.surveymonkey.com/articles/en_US/kb/SurveyMonkey-Data-Transfers-and-EU-Laws and https://mailchimp.com/legal/data-processing-addendum/.

Google uses a variety of locations to store data. They have also put in place Standard Contractual Clauses to demonstrate their compliance with EU and UK GDPR standards. You can view those here https://cloud.google.com/security/compliance/eu-mcc and their data centres are identified here https://www.google.com/about/datacenters/locations/..

Will Grilled Cheese Coaching Company Share my Information without Asking Me?

Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly.

Examples might be:

• Sharing with the police or tax authorities for the detection or prevention of crime
• Where it is in the wider public interest – to keep the public safe for example.
• To safeguard children or vulnerable adults
• Because the court has told us we must share.

What are my Information Rights?

Data protection law provides you with a number of rights that Grilled Cheese Coaching Company is committed to supporting you with:

Right to Access

You have the right to obtain:

• confirmation that your information is being used, stored or shared by Grilled Cheese Coaching Company
• a copy of information held about you.
• We will respond to your request within one month of receipt or will tell you when it might take longer.
• We are required to validate the identity of someone making a request on your behalf.

Right to Object or Withdraw Consent

You have a right to object to us processing your data at any time.

When we collect, use, store or share your information based on your consent, you have a right to withdraw that consent at any time by contacting [email protected].

Right to Correction

If information about you is incorrect, you are entitled to request that we correct it.

We will respond to your request within one month of receipt or will tell you when it might take longer.

Right to Portability

You can ask us to send your information to another organisation on your behalf if you wish.

Complaints

You also have the right to make complaints and request investigations into the way your information is used. Please contact our Team or visit the link below for more information.

For more detailed information on your rights visit https://ico.org.uk/for-the-public/.

Does Grilled Cheese Coaching Company Use Profiling or Automated Decision Making?

Although Grilled Cheese Coaching Company analyses your personal data to identify correlations between different behaviours and characteristics to create profiles for individuals, Grilled Cheese Coaching Company does not make any automated decisions based on this information.

Our team will be happy to speak to you about this if you have concerns or objections.

How Does Grilled Cheese Coaching Company Protect My Information?

Grilled Cheese Coaching Company are committed to ensuring the security and confidentiality of your information. There are a number of ways we do this:

• Staff receive regular training about protecting and using personal data.
• Policies are in place for staff to follow and are regularly reviewed.
• We check that only the minimum amount of data is shared or accessed.
• We use controlled access to systems, this helps to ensure that the right people are accessing data – people with a ‘need to know’
• We use encrypted emails and storage which would make it difficult for someone to ‘intercept’ your information.
• We report and manage incidents to make sure we learn from them and improve.
• We put in place contracts that require providers and suppliers to protect your data as well.

How Long Does Grilled Cheese Coaching Company Store My Information?

Grilled Cheese Coaching Company will keep the data you have submitted indefinitely at present. This is to allow individuals to return and undertake a new assessment – seeing any progress or changes made. PDF reports are made available to the individual for a period of 12 months, after which time, they are securely destroyed.

You can ask for your raw data to be removed by withdrawing your consent at any time.